Your Questions Answered
Ordering & Account
Q: How do I place an order?
A: Simply browse our store, add your desired items to the cart, and proceed to checkout. No account is needed — you can shop as a guest or register if you like.
Q: Do I need an account to order?
A: No. You can complete purchase as a guest. But creating an account gives you perks like order history, loyalty points, and personalized recommendations.
Q: Can I change or cancel my order?
A: You may request a cancellation within 12 hours of placing your order — before it’s shipped. For changes or cancellations beyond that, please contact us at support@revitenourishments.com and we’ll try to assist.
Shipping & Delivery
Q: Where do you ship?
A: We ship across India. The shipping cost and options will display at checkout.
Q: How long does delivery take?
A: After ordering, we process and dispatch within 1–3 business days. Delivery time depends on your location, typically 3–7 business days within India. International delivery may take longer.
Q: How much does shipping cost?
A: Shipping is free within India, always. For international orders, shipping costs are calculated at checkout based on destination and order weight.
Returns, Refunds & Damages
Q: What is your return policy?
A: Due to hygiene and safety, we do not accept returns once a product is opened or used. However, we’ll gladly help replace or refund if your item arrives damaged, defective or incorrect — just contact us within 7 days of delivery at support@revitenourishments.com
Q: What if my item arrives damaged or wrong?
A: Please inspect your order immediately. If there’s damage or an incorrect product, reach us at support@revitenourishments.com with images. We’ll make it right — replacement or refund.
Q: Are all purchases final sale?
A: We do not accept returns for opened or used items. Items marked as final sale (e.g. sale bundles or hygiene-sensitive) cannot be exchanged or returned. These will be clearly labeled before purchase.
Product Safety & Usage
Q: Are your products safe for sensitive skin?
A: Yes, our formulations are designed to be gentle and non-comedogenic. Nevertheless, we always recommend a patch test before full use. Apply a small amount on your inner forearm and wait 24 hours. If irritation occurs, discontinue.
Q: Do you test on animals or use animal-derived ingredients?
A: No. Revité products are cruelty-free, vegan, and never tested on animals.
Q: What do “clean beauty” or “ECOCERT / COSMOS certified” mean?
A: “Clean beauty” means using safe, non-toxic ingredients with transparency. Our ECOCERT & COSMOS certifications ensure our processes, sourcing, and ingredients meet rigorous global standards for natural and organic skincare.
Q: How should I store your products?
A: Store them in a cool, dry place, away from direct sunlight or humidity. Always keep the lids closed, and use within recommended shelf life after opening.
Payments & Support
Q: What payment methods do you accept?
A: We accept major cards, UPI, net banking, and sometimes Cash on Delivery (COD) depending on your pin code.
Q: Why did my payment fail?
A: Payment failures can occur due to network issues, card restrictions, or bank blocks. If yours fails, try another method or contact us at support@revitenourishments.com
Q: How can I contact support?
A: You can reach us via email at support@revitenourishments.com or via WhatsApp at +91 7718053933. We aim to respond within 24–48 hours on business days.